Terms & Conditions
Welcome and thank you for visiting Kodama.
Here is our Terms & Conditions to answer your queries with shopping with us online.
We would love to hear your feedback and to make your shopping experience a pleasant one.
All payments can be made with credit cards or PayPal.
Payments as well as refunds for shipments are all invoiced in Australian Dollar (AUD).
Credit cards will be debited in AUD, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction.
Once the full payment is processed the ordered will be dispatched within 24 hours.
Parcels will be sent via Australia Post, taking approximately 1-6 business days within Australia.
International delivery fees are calculated by weight with transit of approximately 6-15 business days depending on the destination.
We insure each purchase during the time it is in transit until it is delivered to you, at which point responsibility for your purchased goods passes to you.
Return & Exchange Policy
Items should be returned new, unused, and with all KODAMA tags still attached. Returns that are damaged, soiled or altered will not be accepted and returned to the customer.
Should there be any case for requesting a return, we cover your postage fee when sending the goods back to us.
We ask you to email us first at firstname.lastname@example.org to begin the return procedure. Once we receive the goods, full refund will be processed for you.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 14 days of purchase.
Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
We have made every effort to display as accurately as possible the colours of our products that appear on KODAMA. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to you. Should you receive an item that is not in perfect condition please contact us immediately at email@example.com.
If any item has been lost during transit, you will receive a full refund or replacement subject to availability.